Millions of players. One team. Zero dropped tickets.
Mobile support volumes are unpredictable. Your tooling should handle variance without engineering overhead.
Daily active users is a normal scale for mobile publishers — your support stack must match it
Of mobile support volume is payment-related. Patterns repeat. AI catches them.
App store update or feature launch multiplier on inbound volume — without automation, that's a crisis
Built for the challenges you actually face.
High-volume automation
Route, tag, and respond to predictable ticket classes automatically. Reserve your agents for the edge cases that need human judgement.
Payment failure pattern detection
AI identifies payment failure clusters in real time. Surface the pattern before your inbox floods — and feed the fix to every open ticket at once.
Multi-region SLA
Separate SLA policies per region or market. APAC peak hours don't have to break Western SLA commitments.
“We'd been looking for something that could handle payment failure clustering automatically. Within a week we were detecting patterns 20 minutes after they started, not 2 hours later.”
Scale without hiring your way out of every launch.
Free 14-day trial. Works alongside your existing channels on day one.
No credit card required · Cancel anytime · Full access from day one